Financial Plus Limited respects your privacy and is committed to protecting your personal data in accordance with the Data Protection Act and the General Data Protection Regulation 2016 (GDPR). This privacy notice will inform you as to how we look after your personal data when you visit our website (regardless of where you visit it from) and tell you about your privacy rights and how the law protects you.
This privacy notice aims to give you information on how Financial Plus Limited collects and processes your personal data through your use of this website, including any data you may provide through this website.
This website is not intended for children and we do not knowingly collect data relating to children.
A Data Controller is someone who determines the purposes for and the manner in which your personal data should be processed.
Financial Plus is an appointed representative of Openwork Limited. Openwork, its appointed representatives (Financial Plus) and the companies whose products you buy are all Data Controllers. Your Adviser will have given you their contact details and our full contact details are shown below.
Financial Plus Limited, company number 08512231 is the controller and responsible for your personal data. We are registered in accordance with the Data Protection Act with registration number ZA117059.
Our Group Compliance Manager is responsible for overseeing questions in relation to this privacy policy. If you have any questions about this privacy policy please contact us using the details set out below.
Our full details are:
Financial Plus Limited,
Plus House,
57 St Petersgate,
Stockport,
SK1 1DH
Email address: info@financialplus.co.uk
Telephone number: 0800 612 8393
This website may include links to third-party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements.
Personal data, or personal information, means any information about an individual from which that person can be identified. It does not include data where the identity has been removed (anonymous data). Our aim is to offer advice that helps you plan your financial future. To provide such advice, we need to know about your personal situation and your Adviser may request sensitive and private information about you, for example, your income, current financial arrangements, health, family commitments and any legal proceedings you may be involved in. Much of the information you provide will, as part of your application, be passed to the company whose products you apply for and details of how they use your information are included in their data protection literature.
We may collect, use, store and transfer different kinds of personal data about you which we have grouped together as follows:
We also collect, use and share Aggregated Data such as statistical or demographic data for any purpose. Aggregated Data may be derived from your personal data but is not considered personal data in law as this data does not directly or indirectly reveal your identity. For example, we may aggregate your Usage Data to calculate the percentage of users accessing a specific website feature. However, if we combine or connect Aggregated Data with your personal data so that it can directly or indirectly identify you, we treat the combined data as personal data which will be used in accordance with this privacy policy.
If you apply for some types of insurance (eg. life insurance, pensions, sickness etc.) you will be required to provide details of your health. Under the GDPR, this is regarded as sensitive personal data.
Your Adviser will have access to your medical details unless you prefer to complete a medical statement of health in private. If this is the case, please send it with your application marked for the attention of the “Consultant Medical Officer” in a sealed envelope.
We do need your explicit consent to collect and process your health details, which of course you may withdraw at any time.
If you apply for a mortgage your information will be passed to the lender, who will carry out a credit check. You will also have to provide details of any criminal convictions you may have had. These details will be passed to the lender to carry out any necessary checks.
Where we need to collect personal data by law, or under the terms of a contract we have with you and you fail to provide that data when requested, we may not be able to perform the contract we have or are trying to enter into with you (for example, to provide you with goods or services). If you are unable or unwilling to provide some, or all, of this information your Adviser will be unable to provide you with advice suitable for your circumstances. In this case, we may have to cancel a product or service you have with us but we will notify you if this is the case at the time.
We use different methods to collect data from and about you including through:
1. Direct interactions.
You may give us your Identity, Contact, Special Category Data and Financial Data by filling in forms or by corresponding with us by post, phone, email or otherwise. This includes personal data you provide when you;
2. Cookies
As you interact with our website, we may automatically collect Technical Data about your equipment, browsing actions and patterns. We collect this personal data by using cookies. A cookie is a small file of letters and numbers that we store on your browser or the hard drive of your computer if you agree.
Our website uses cookies to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our website and also allows us to improve our site. You will be asked to provide your consent for us to use cookies upon every visit to our website.
You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of this website may become inaccessible or not function properly.
3. Third parties or publicly available sources.
We may receive personal data about you from various third parties [and public sources] as set out below:
We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:
We therefore process your data:
We provide you with choices regarding certain personal data uses, particularly around marketing and advertising.
Legitimate Interest is one of the processing condition we rely upon for direct marketing, which is to inform consumers about our services and our commercial interests in operating our business, which includes acquiring new customers and expanding our operations to provide recruitment opportunities. Please contact us if you need any further details about this lawful processing condition.
We may also rely on consent as our legal basis for processing your personal data where you have provided explicit consent to either ourselves or a third party regarding contact from Financial Plus in relation to a particular service.
Promotional Offers from us
You will receive marketing communications from us if you have provided your explicit consent via an opt-in box or you have previously purchased similar goods or services from us and, in each case, you have not opted-out of receiving that marketing.
Third Party Marketing
We will only share your personal data with any other company from the Life Plus Group for marketing purposes if it is in our legitimate interests to do so and your interests are not overridden or where you provide your consent for us to do so. Such marketing will be in respect of the Group services, which include claims management, debt help and advice, legal service and financial advice which could be done by post or telephone.
You do have the right to opt-out from receiving our correspondence, or that of other companies within Life Plus Group Limited, at any time by emailing info@financialplus.co.uk or writing to us at Financial Plus Limited, Plus House, 57 St Petersgate, Stockport, SK1 1DH or calling 0800 612 8393.
We do not transfer your personal data outside the European Economic Area (EEA).
We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.
To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.
As the processing of your personal information is necessary for a legal obligation placed upon us by the FCA and may be required for the establishment, exercise or defence of legal claims, we will not be able to permanently delete your personal information until the end of the period we have deemed necessary.
In some circumstances we may anonymise your personal data (so that it can no longer be associated with you) for research or statistical purposes in which case we may use this information indefinitely without further notice to you.
You have rights under the Data Protection Act laws in relation to your personal data including;
If you wish to exercise any of the rights set out above, please contact us using the details set out above.
You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we may refuse to comply with your request in these circumstances.
We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it.
We respond to all legitimate requests within one month. Occasionally, it may take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.
You have the right to make a complaint at any time to the Information Commissioner's Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk). We would, however, appreciate the chance to deal with your concerns before you approach the ICO so please contact us in the first instance using the contact details set out above.
The internet is not a secure medium and the privacy of your data cannot be guaranteed.